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Terms of use

Welcome to Fine Reserved! These Terms of Use govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms and all applicable laws. If you do not agree with any of these terms, you are prohibited from using our website. Please read these terms carefully before using our services.

About Fine Reserved

Fine Reserved is an online retail company offering luxury goods and services, including fashion, beauty, electronics, home appliances, furniture, and more. We provide delivery services within Ghana and are committed to offering only the finest products to our customers. Our website allows users to browse, purchase, and enjoy an exclusive shopping experience online.

These Terms of Use apply to all users of the website, including customers, suppliers, partners, and visitors. By using our site, you agree to comply with the conditions outlined below.

Page 2: Use of the Website

1. User Responsibilities

When using our website, you agree to:

  • Provide accurate information: You are responsible for ensuring that the information you provide to Fine Reserved (including your name, address, payment details, and contact information) is accurate, current, and complete. You also agree to update your information as necessary to maintain its accuracy.
  • Maintain the security of your account: If you create an account with Fine Reserved, you are responsible for maintaining the confidentiality of your login details, including your username and password. You agree to immediately notify us of any unauthorized use of your account.
  • Comply with applicable laws: You agree to use our website in accordance with all applicable local, national, and international laws and regulations.
  • Prohibited Uses: You agree not to use the website for any unlawful or prohibited purpose. You may not use the website to transmit any harmful content such as viruses, malware, or other malicious software, nor can you attempt to gain unauthorized access to the website, server, or databases.

2. Account Creation

To access certain services, you may be required to create an account with Fine Reserved. When you create an account, you must:

  • Provide accurate and up-to-date information.
  • Be responsible for maintaining the confidentiality of your account details.
  • Agree to accept responsibility for all activities that occur under your account, whether or not you have authorized them.

You may close or deactivate your account at any time, but Fine Reserved reserves the right to terminate your account if we believe you have violated any of these Terms of Use.

Page 3: Orders and Payment

3. Orders

By placing an order through Fine Reserved, you are making an offer to purchase a product under the conditions stated in these Terms of Use. We may accept or reject your offer at our sole discretion. Once your order is placed, you will receive an order confirmation email, which does not constitute acceptance of the order.

  • Order Confirmation: Upon order confirmation, we will provide you with an order number, and your items will be processed for delivery.
  • Product Availability: While we make every effort to ensure the availability of products, all orders are subject to stock availability. If an item is out of stock, we will inform you promptly and offer alternatives or a full refund.

4. Payment Terms

  • Pricing: All prices listed on the website are in Ghanaian Cedi (GHS) unless otherwise specified. Prices do not include taxes or delivery charges, which may be added during checkout.
  • Payment Methods: We accept various forms of payment, including credit and debit cards, mobile money, and other payment systems available on our website. By submitting your payment details, you authorize Fine Reserved to charge your chosen payment method for the amount of your purchase, including taxes and shipping fees.
  • Currency and Payment Authorization: The currency used for transactions on our site is primarily Ghanaian Cedi (GHS). You agree to provide accurate and complete payment information, and you authorize us to charge your payment method for the total amount of your order.
  • Failed Payments: If payment cannot be processed, we will attempt to contact you to resolve the issue. If payment is not received within a reasonable time, we may cancel the order.

Page 4: Shipping, Returns, and Cancellations

5. Shipping and Delivery

  • Delivery Process: Once your order is processed, it will be shipped to the address provided during checkout. Delivery times may vary depending on your location within Ghana. We offer standard and expedited delivery options, and the respective charges will be displayed at checkout.
  • Shipping Fees: Shipping fees will be calculated based on your delivery address, order size, and delivery speed. You will be able to see the shipping cost before completing your purchase.
  • Lost or Damaged Orders: In the rare event that an item is lost or damaged during delivery, please contact us immediately, and we will investigate the issue and arrange for a replacement or refund.

6. Returns and Exchanges

  • Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your items, you may return them within a specified period (e.g., 14 days) from receipt. The returned items must be unused, in their original packaging, and in resalable condition.
  • Refunds: Once we receive the returned items, we will inspect them and process a refund or exchange. Refunds will be credited to your original payment method.
  • Non-Refundable Items: Some items, such as perishable goods or personalized products, may not be eligible for return or exchange.
  • Return Shipping Fees: If the return is due to a fault on our part (e.g., incorrect or damaged item), we will cover the return shipping fees. Otherwise, the return shipping costs will be borne by you.

7. Cancellations

You may cancel your order if it has not yet been processed for shipment. If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, cancellations may not be possible, and you will need to initiate a return once the item is delivered.

Page 5: Privacy and Legal

8. Privacy Policy

We value your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you consent to our collection and use of your data as outlined in the Privacy Policy.

For more information, please refer to our Privacy Policy.

9. Intellectual Property

  • Content Ownership: All content on the website, including text, images, logos, and graphics, is owned by Fine Reserved or licensed for use by us. You may not use, reproduce, or distribute any content from our website without our express permission.
  • Trademarks: The name “Fine Reserved” and our logo are trademarks of Fine Reserved. You may not use these trademarks without our consent.

10. Limitation of Liability

To the fullest extent permitted by law, Fine Reserved will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. We do not guarantee that our website will always be available or error-free, and we reserve the right to suspend or discontinue the website at any time.

11. Governing Law

These Terms of Use are governed by the laws of Ghana. Any disputes arising out of or related to these Terms of Use will be resolved in the courts of Ghana.

12. Changes to Terms of Use

We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page, and by continuing to use our website, you agree to be bound by the updated terms.

Thank you for choosing Fine Reserved. We hope you enjoy shopping with us, and if you have any questions, please don’t hesitate to reach out. We are here to make your luxury shopping experience smooth, secure, and satisfying.